Return Policy
At MewMews, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Returns & Exchanges
We accept returns and exchanges within 30 days of delivery. To be eligible for a return, items must be unused, in the original packaging, and in the same condition as received.
How to Initiate a Return
- Contact our customer service team at usamewmews.com to request a return authorization.
- Once approved, you’ll receive instructions on how to return your item.
- Pack the item securely and ship it back to us.
Refunds
After we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable.
Exchanges
If you need a different size or color, please initiate a return and place a new order for the desired item.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately for assistance. We’ll gladly replace the item or issue a refund.
Non-Returnable Items
Certain items, such as sale merchandise or personalized products, cannot be returned unless defective.
Questions?
If you have any questions about our return policy, feel free to reach out to us. We’re happy to help!
Thank you for shopping with MewMews!