FAQs
What is MewMews?
MewMews is a brand dedicated to creating high-quality, stylish, and comfortable products for pets and their owners. Our mission is to enhance the bond between pets and their humans through thoughtfully designed items.
Where can I purchase MewMews products?
You can shop our full collection online at usamewmews.com. We currently do not have physical retail locations.
Do you offer international shipping?
Yes, we ship to select countries worldwide. Shipping costs and delivery times vary depending on your location.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options.
How long does shipping take?
Processing times are typically 1-3 business days. Domestic orders usually arrive within 3-7 business days, while international orders may take 7-21 business days depending on the destination.
Can I track my order?
Yes, once your order ships, you will receive a confirmation email with a tracking number. You can check the status of your delivery using this number.
What is your return policy?
We accept returns within 30 days of delivery for unused and unopened items. Customers are responsible for return shipping costs. Refunds are processed within 5-7 business days after we receive the returned items.
Do you offer exchanges?
Currently, we do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
What if my order arrives damaged or defective?
Please contact our customer service team within 7 days of receiving your order. We will gladly replace or refund any damaged or defective items.
How do I care for my MewMews products?
Care instructions vary by product. Please refer to the label or product description for specific cleaning and maintenance guidelines.
Do you have a loyalty program?
Yes! Join our loyalty program to earn points on every purchase, receive exclusive discounts, and get early access to new collections.
How can I stay updated on new releases and promotions?
Follow us on social media and subscribe to our newsletter for the latest updates, special offers, and more.
Are MewMews products eco-friendly?
We are committed to sustainability and strive to use eco-friendly materials whenever possible. Check individual product descriptions for details.
Do you collaborate with influencers or brands?
Yes! We love working with like-minded creators. For partnership inquiries, please reach out through our contact form.
How can I contact customer service?
For any questions or concerns, please visit the “Contact Us” page on usamewmews.com, and our team will respond as soon as possible.
Do you offer gift cards?
Yes! MewMews gift cards are available for purchase online and can be used toward any product on our site.
Can I cancel or modify my order after placing it?
We process orders quickly, so changes or cancellations may not always be possible. Please contact us immediately if you need assistance.
Do you have a size guide for pet apparel?
Yes, detailed size charts are available on each product page to help you find the perfect fit for your pet.
Are your products safe for all pets?
Our products are designed with pet safety in mind. However, we recommend supervising your pet when introducing new items.
Do you restock sold-out items?
Popular items may be restocked periodically. Sign up for notifications to be alerted when your favorite products are back in stock.
What if I have an issue not listed here?
Feel free to reach out to our customer service team—we’re happy to help with any questions or concerns!